Git Integration for Jira Cloud Documentation

Known Issues (GIJ Cloud)

The Git Integration for Jira app is packed with features that makes Jira administrators and developers happy. However, with different hardware configurations out there, these great features can also become burdened by issues.

Below are the Git Integration app known issues and workarounds:

Number of connected repositories per integration

The Git Integration for Jira app have per integration limitation for number of connected repositories:

GitHub – 5000
GitLab – 5000
All others – 5000

Reference: GITCL-1395, GITCL-1846

2GB object Git repositories storage limit

The Git Integration for Jira application uses the JGit library which does not support objects over 2GB in size stored in git repositories.

2GB object limit

Reference: …

Smart commits failing user search by email

It was reported that some users have their smart commits attributed to the app user rather than specific users. It is found that the user search via email is failing. Some Jira Cloud instances are failing to return users based on email.

Workaround:
Use /rest/api/2/user/assignable/search?issueKey=ABC-123 to return a list of assignable users for an issue – if the user search by email fails.

Reference: GITCL-800

Microsoft pull request requirement for status updates

Microsoft integrations require all pull requests for the configured repositories to be requested each time for status updates. Microsoft’s Pull Request APIs do not currently provide any information allowing for filtering by last changed date/time.

Reference: GIT-3889

Why Microsoft PAT integrations require “All accessible organizations” permission

IMPORTANT!
It is highly required that administrators must select the “All accessible organizations” option when creating personal access tokens (PAT). Otherwise, the integration will not work.

Please follow the instructions for creating MS/Azure PATs outlined in our Confluence how-tos here.

For more information, see the official reference for Azure DevOps PAT integration.

Reference: GIT-3978

SSH single Git repository integration is not generating the trigger for Jira Automation

In Automation for Jira, a user can create a rule or set of rules to start a trigger. These triggers will run the rules while listening to events; such as when a commit or branch is created.

This feature works well for auto-connected integrations and single HTTPS authenticated git repositories, but single repositories authenticated via SSH connection are not supported by Atlassian Jira Cloud (Atlassian bug issue: JSWCLOUD-20935).

If you use Jira automation triggers, we strongly recommend to use HTTP/HTTPS connections for single repository git URL. (See below)
| Using this git URL will make triggers to ignore commit event:

[email protected]:admin/admin-test-repo-one.git

Using the HTTPS git URL works:

https://github.com/admin/admin-test-repo-one.git

Reference: GITCL-1624

Tags taking longer than 10s to load on an issue will timeout

Loading tags in Jira is a very resource-intensive operation and usually occurs on integrations with repositories with large git history – which can take a very long time to process/load.

Currently, the GIt Integration for Jira Cloud app limits loading of tags to 10 seconds before timing out.

Left Git Integration options panel takes up to 10 seconds to load

The left sidebar for the Git Integration for Jira app panel takes up to 10 seconds to load.

Atlassian has opened a public bug ticket for this issue.

Duplicate SC commands #comment and #time with both BBB and Atlassian SC enabled

In Jira Cloud, there are two possible Smart Commit processors: Jira Cloud and BigBrassBand.

In the Git Integration for Jira Cloud: General settings, there are two options for processing Smart commits:

Atlassian – which supports #comment, #time, and #<transition>
GitKraken – which supports #comment, #time, and #<transition>, #assign and #label.

If both are enabled, the user will see duplicate #comment and #time.

We set the default to the Atlassian smart commit processor to enabled because it is bundled with the workflow triggers (a valuable feature). In addition, the Atlassian processor does most of the SC features plus the workflow triggers.

If the admin decides to use the BigBrassBand processing, users will be able to use the additional smart commit commands (#assign and #label). However, choosing this path drops support for workflow triggers.

Reference: GITCL-1334

Rare case of branches and tags web links are not updated

The Git Commits tab and Git integration panels automatically update all web-linking URLs from a modified template once the Save button is clicked on the Plain Git repository – Integration Feature Settings page. However, when a user makes changes to the web-linking template, it affects the web links connected to new branches, commits, and tags on the Jira Git Integration Development Panel. Do note that these changes may not be automatically updated or refreshed.

To resolve this issue, users can follow these steps:

Temporarily disable the affected Plain Git integration.
Re-enable the integration to ensure the successful application of the web linking update.

Reference: GITCL-3981

Have feedback about this article? Did we miss something? Let us know!