Subscriptions are tied directly to an organization, even if the subscription is for one user. The subscription is identical for everyone in the organization and one license is required for every member (unless their role does not use a license).
How to purchase
To purchase a subscription for the first time follow these steps:
- Visit gitkraken.dev.
- Login with your GitKraken account or create an account.
- Select your organization in the left panel and select “Purchase Subscription” (remember you need to have a role with permission to purchase).
- Set the desired number of user seats. Then, select the tier that is best for your organization (Pro, Teams, or Enterprise). There are links at the bottom of each while can further elaborate on the differences.
- Fill out the Organization name, First name, Last name, and country or region. If you have a promo code, select “Have a promo code?” and provide it. Proceed by selecting “Payment details”.
- Select the desired payment method and proceed with filling out the required billing information if needed. Then select “Review your order”.
- Select the “Buy now” button to complete your transaction.
- If you added more licenses than there are members in the organization to claim, you will be taken to the “Add Users” screen.
If you encounter trouble while purchasing and you have verified your payment method, please don’t hesitate to contact us for support.
Cancel
You can cancel your subscription at any time. To do so, login to gitkraken.dev, select the organization, select “Subscription” on the left side, and select “Cancel.” Follow the flow to complete cancellation. Once canceled, you will keep your subscription for the remainder of its billing period. Once the period is up, everyone in the organization will lose access to the subscription.
When your subscription is set to cancel but you can still use it, your organization will be labeled as “non-renewing.” When your subscription is completely canceled and the billing period has passed, it will be labeled as “canceled.”
Only the owner, admins, and billing contacts have permission to cancel.
Reactivation
You can always reactivate a canceled subscription. You can reactivate by logging into gitkraken.dev, select the organization, select “Subscription” on the left side, and select “Keep GitKraken.”
If your subscription is set to cancel but still active, denoted as non-renewing, reactivation will not charge you until your next renewal or if you decide to upgrade from the plan you already have.
Edit billing
To update your billing method, go to gitkraken.dev, select the organization, select Subscription on the left side, and click “Update” From here you may select to update your existing payment method or switch between payment methods.
Billing History
Each billing cycle, the owner and billing contacts of the organization will receive an email with the receipt attached. If you would like to receive prior receipts, please contact accounting for additional copies.
