Manage Account

Whether an individual on a personal license, or an owner managing multiple teams across organizations, learn how to manage your GitKraken account and subscription.


Sign-up

Sign-up is easy. If you're logging into GitKraken using another account such as GitHub, you're already done (let the villagers rejoice)!

If you don't have GitKraken yet, register your account today.


Subscriptions

Subscriptions are easily managed from the GitKraken account. To access your account, navigate directly to https://account.gitkraken.com, or click Manage Account from the user menu dropdown in-app.

For users without a subscription, this will be labeled as Upgrade to GitKraken Pro. On the account page you can add a new subscription for an organization by clicking the button.


Roles

There are three roles for a GitKraken user within an organization's account:

  • Owner: God-mode privileges. No one but the owner can remove the owner
  • Admin: Add or edit users plus manage billing
  • User: General user. Who needs extra responsibilities anyway?

Manage Users

GitKraken Pro users need GitKraken licenses. Here is how you add and edit user licenses:

Adding Licenses

  1. In Manage Users on a subscription, click
  2. Enter the user email address
  3. Select the user role
  4. Click
  5. Celebrate

Additionally, you can set up an admin user in GitKraken who "Does not use a license". This should be splendid news to your billing person who wants zero computering in GitKraken.

Do you have questions about upgrading your plan or an order? Contact our Success or Accounting teams as needed!

Buying more users

First log into account.gitkraken.com. If you have multiple Organizations to manage, you will be presented with your subscriptions list.

Click to open subscription details.

Then click to update the subscription.

Increase the user count and then complete the purchase. User upgrades are always prorated to your billing cycle.

Do you have questions about upgrading your plan or an order? Contact our Success or Accounting teams as needed!

Removing Users

To remove a user and free up a license, click Delete next to the user on the list followed by for confirmation.


Billing Information

Review billing information at any time from the account.

Editing Billing

To edit your billing, first log in as an admin or the owner and hit at the top. If you have multiple Organizations to manage and only need to edit one, you will be presented with your subscriptions list upon login.

Click Manage to manage the Organization, then Edit to update the subscription.

From here you may select or update your subscription plan.

Looking for receipts or payment history?

Each billing cycle, our accounting system will send the owner listed a subscription a receipt for record keeping. The account site does not currently display billing history but please email accounting@gitkraken.com for additional copies.


Cancellations

Aww! :( Don't do it, it's not too late!

Have you talked to us yet?

If you are positively set on cancelling, first log into your GitKraken account as the admin or owner.

  • If under a single Organization, upon login select at the top.

  • If you have multiple Organizations to manage and only need to cancel one, you will be presented with your Subscriptions list upon login. Click to manage the Organization, then to update the subscription.

You may then Cancel Subscription from the lower right corner.