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Manage Account

Whether an individual on a personal license, or an owner managing multiple teams across organizations, learn how to manage your GitKraken account(s), subscription(s), and organization(s).


Sign-up

Sign-up is easy. If you're logging into GitKraken using another account such as GitHub, you're already done (let the villagers rejoice)!

If you don't have GitKraken yet, register your account today.


Trial Activation

Free accounts may launch a free 7-day trial by clicking the Upgrade now link located on the bottom of the application. Learn more about GitKraken Pro.

Note: Limit 1 trial period per account.

If you already dismissed the trial button, you may also start a trial by clicking this menu icon:


Organizations

The organizations section shows all of the organizations you are a part of (typically, only one). You can click on an organization to manage the Users, Teams, and Subscriptions.

Organizations are easily managed from your GitKraken account. To access your account, navigate directly to https://app.gitkraken.com, or click Manage Account from the user menu dropdown in-app.

Once you log into your account, click Organization [Your organization name] to add users.

Subscriptions

Subsriptions can be added to an organization by clicking the tab.

Once a subscription is added to the organization owner or admin roles may add users to the account using their email address (see Manage Users section below).


Roles

There are three roles for a GitKraken user within an organization's account:

  • Owner: God-mode privileges. No one but the owner can remove the owner
  • Admin: Add or edit users plus manage billing
  • User: General user. Who needs extra responsibilities anyway?

Manage Users

GitKraken Pro users need GitKraken licenses. Here is how you add and edit user licenses:

Allocating Licenses

  1. Under Organization [Your organization name] , click
  2. Enter the user email address
  3. Select the user role
  4. Click
  5. Celebrate

Additionally, you can set up an admin user in GitKraken who Does not use a license. This should be splendid news to your billing person who wants zero computering in GitKraken.

Do you have questions about upgrading your plan or an order? Contact our Success or Accounting teams as needed!

Buying more licenses

First log into https://app.gitkraken.com and click through to Organization [Your organization name] Subscription.

Increase the user count and then complete the purchase. User upgrades are always prorated to your billing cycle.

Do you have questions about upgrading your plan or an order? Contact our Success or Accounting teams as needed!

Removing Users

To remove a user and free up a license, click Delete next to the user on the list followed by for confirmation.


Billing Information

Review billing information at any time from the account.

Editing Billing

To edit your billing, first log in as an Admin or the Owner and click Organization [Your organization name].

Click Subscription to update the subscription. From here you may select to change your card details.

Looking for receipts or payment history?

Each billing cycle, our accounting system will send the owner listed a subscription a receipt for record keeping. The account site does not currently display billing history but please email accounting@gitkraken.com for additional copies.


Remove billing details

We can remove credit card details from your account. This will keep your subscription active, and we will send you reminder emails before your renewal date to update new billing information. Please email these requests to accounting@gitkraken.com.


Cancellations

Are you looking to remove billing details instead? ☝️

If you are positively set on cancelling, first log into your GitKraken account as the Admin or Owner and click Organization [Your organization name].

You may then Cancel Subscription from the lower left corner.