Problem
Some or all repositories are not indexing which may be caused by a system or disk failure.
Diagnosis
Jira admins will see a message similar to the one below in the Jira /application-logs/atlassian-jira.log:
Error:
2019/05/08 18:29:06 org.apache.lucene.index.IndexNotFoundException: no segments* file found in MMapDirectory@E:\Program Files\Atlassian\Application Data\JIRA\caches\indexes\plugins\jira-git-revisions lockFactory=org.apache.lucene.store.NativeFSLockFactory@4fd7bb9a: files: []
java.lang.RuntimeException: org.apache.lucene.index.IndexNotFoundException: no segments* file found in MMapDirectory@E:\Program Files\Atlassian\Application Data\JIRA\caches\indexes\plugins\jira-git-revisions lockFactory=org.apache.lucene.store.NativeFSLockFactory@4fd7bb9a: files: []
at com.bigbrassband.jira.git.jiraservices.compatibility.CompatibilityLuceneService.openIndexReader(CompatibilityLuceneService.java:299)
at com.bigbrassband.jira.git.services.indexer.revisions.DefaultLuceneIndexAccessor.getIndexReader(DefaultLuceneIndexAccessor.java:75)
at com.bigbrassband.jira.git.services.indexer.revisions.IndexManagerImpl.getIndexReader(IndexManagerImpl.java:132)
at com.bigbrassband.jira.git.services.indexer.revisions.RevisionsIndexManagerImpl.updateBranchIndex(RevisionsIndexManagerImpl.java:933)
at com.bigbrassband.jira.git.services.indexer.revisions.GitPluginIndexManagerImpl.updateIndex(GitPluginIndexManagerImpl.java:429)
at com.bigbrassband.jira.git.services.indexer.revisions.RevisionIndexerImpl$1.doRun(RevisionIndexerImpl.java:151)
at com.bigbrassband.jira.git.services.indexer.revisions.QueueEntry.run(QueueEntry.java:82)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: org.apache.lucene.index.IndexNotFoundException: no segments* file found in MMapDirectory@E:\Program Files\Atlassian\Application Data\JIRAcaches\indexes\plugins\jira-git-revisions lockFactory=org.apache.lucene.store.NativeFSLockFactory@4fd7bb9a: files: []
at org.apache.lucene.index.SegmentInfos$FindSegmentsFile.run(SegmentInfos.java:670)
at org.apache.lucene.index.StandardDirectoryReader.open(StandardDirectoryReader.java:79)
at org.apache.lucene.index.DirectoryReader.open(DirectoryReader.java:63)
at sun.reflect.GeneratedMethodAccessor1234.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.bigbrassband.jira.git.jiraservices.compatibility.CompatibilityLuceneService.openIndexReader(CompatibilityLuceneService.java:287)
... 11 moreSolution
Perform a Jira System Full re-index option via Administration ➜ System ➜ Advanced ➜ Indexing.
For more information – see Atlassian help article about Search indexing.
If you still have a question – reach out to our Support Desk or email us at [email protected].
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