Purchasing FAQ

Can I transfer account ownership?

Yes. If you are the Owner of a GitKraken Pro account, then you may transfer ownership to a different user from your account.

Note: Account ownership transfer is a GitKraken Pro feature and is not supported for GitKraken Individual licenses. To transfer account ownership, upgrade to GitKraken Pro.

Are licenses transferable to other users?

Yes. You can reallocate a GitKraken Pro license to a different user at any time by managing your subscription.

Note: Transferring licenses is a GitKraken Pro feature and is not supported for GitKraken Individual licenses. To transfer a license to another user, upgrade to GitKraken Pro.

Do I need a license to manage users?

Yes, you need to be a licensed Owner or Admin to manage users.

Note: License management is a GitKraken Pro feature and is not supported for GitKraken Individual licenses.

Can I pay with PayPal?

No. GitKraken Pro and GitKraken Individual only supports credit card payment.

Can I pay using a Purchase Order.

We only accept credit card payments for GitKraken Pro and GitKraken Individual. We do however accept purchase orders for GitKraken Enterprise or Stand-Alone.

I'm just a single-user using GitKraken Pro. What do I put for the Organization/Company field?

Enter a value of your choice. Most use "Personal" or "Self."

I just purchased a license. Where is my key? Shouldn't I get emailed a license?

While GitKraken is a downloadable client, there is no key for your account. All GitKraken Pro and GitKraken Individual licenses are managed from https://app.gitkraken.com. Additionally, any users you add to your account will be emailed a link to activate their account automatically.

Can I use my paid GitKraken license on more than one computer?

Yes, your paid GitKraken subscription is associated with your email address, not a specific computer. So you can use GitKraken Pro on as many computers as you'd like!

What if I am a reseller?

Resellers may purchase GitKraken Pro licenses on behalf of an end-user. Please check out our Reseller Guide for specific reseller purchasing instructions.